All returns to C-Force require a Return Authorisation Number (RAN).
You can request a RAN by sending an email to sales@c-co.nz.
Goods returned to C-Force without a relevant RAN will be rejected and returned with freight at your own cost.
Sample Return
All samples are to be received within 21 business days from the invoice Samples received outside of this time frame will not be accepted and will render a void RAN.
Samples must be returned in their original condition and Freight on samples being returned to C-Force are at your own cost.
Showroom samples are non-
All returns are at your own risk and C-Force will not claim liability for any damages that occur during delivery transit.
Goods Return
Customers must notify C-Force and receive a RAN prior to returning All return requests are to be made within 21 business days of the invoice date.
Return requests for defective, non-ordered, or over-supplied goods are to be made within 5 business days of receiving your goods. These goods must be returned to C-Force within 10 working days from the issued RAN date. This includes all goods going to a third party.
When returning goods, please include the invoice pertaining to that order. The goods are to be in their original condition and in a re-sellable manner (unbranded) or they will not be accepted by C-Force.
Returns are to be in their original packaging. Failure to comply may result in a repackaging fee being levied per garment.
Customers and their third parties are responsible for checking all items upon receiving goods before making any alterations or branding.
There are no returns or credits for discounted and clearance items.
All claims will be investigated by C-Force quality control and production departments who have the final decision to approve or deny the claim.
